QuickBooks Desktop is Unable to Send Your Emails to Outlook- The QuickBooks program has proven to be a wonder for small and medium-sized businesses as it has enhanced and streamlined accounting tasks. Due to its various features, this accounting program suffers from dangerous technical complexities. While some of these complications manifest as error codes, others cause the QuickBooks program and all operations performed within it to stop suddenly. Recently, users have been facing an error while sending emails through QuickBooks.
Read: How to Fix QuickBooks Error Code 3003?
The error message appears as “QuickBooks is unable to send your email to Outlook.” In this blog, we will highlight various troubleshooting methods to fix this email error in QuickBooks.
Major Causes of Error While Sending Email in QuickBooks
Possible causes of this QuickBooks can’t send your email to Outlook error are listed below:
- Incorrect email priority settings can cause such errors.
- The MAPI32.dll file may be damaged.
- You may not be running the QuickBooks program as an administrator.
- Incorrect settings in Internet Explorer can also cause this QuickBooks error.
Ways to Fix QuickBooks Unable to Send Email on Outlook Error
Follow the steps below to resolve email issues in QuickBooks:
Method 1: Run QuickBooks as an Administrator
Insufficient administrative privileges can potentially prevent QuickBooks from sending emails to Outlook. To make sure you have full administrative privileges when sending your email through QuickBooks, follow the steps below:
- You need to right-click on the QuickBooks desktop icon and then select the Properties option.
- After this click on the Compatibility tab.
- Make sure you have selected the option to run the software as administrator.
- Also, click on the option to show settings for all users.
- Finally, click on Apply and then click on OK to complete the process.
Method 2: Change QuickBooks Email Preferences
Changing email preferences may fix this error. For this, you have to follow the steps given below:
- Open QuickBooks.
- In QuickBooks, choose Preferences from the Edit menu.
- Before proceeding, if you are using it with Microsoft Exchange Server then M.S. Open Outlook and log in.
- After this select submit form option.
- Next, select the My Preferences tab.
- Here you have to choose the option to make Outlook the default email program.
- Then press the OK button.
- Try sending a test email. If the error persists, follow the steps below:
- Click the Edit menu, then choose Preferences.
- Now you have to click on the submit form option.
- After this click on the My Preferences tab.
- Choose QuickBooks Email or Webmail, then click OK.
- This action will disable your preferences.
- Now, click on the My Preferences tab and then select Outlook.
- Tap the OK tab.
- Close any running background programs.
- Now restart QuickBooks and try sending yourself a test email. If the error persists, proceed to the next method.
Method 3: Change Email Preferences in Internet Explorer
Below are the steps to change email preferences:
- First, exit the QuickBooks program.
- Next, launch Internet Explorer (I.E.).
- That is, go to Tools and then select the Settings option.
- Finally, click on Internet Settings.
- Now, click on the Programs tab and click on Set Programs option.
- The next step is to choose the Set your program as default option.
- Next, choose an email provider.
- Click Apply, then click the OK button.
- The final step requires closing Internet Explorer and opening QuickBooks.
- Now send a test email through QuickBooks to make sure the QuickBooks not sending email to Outlook error has been fixed.
Method 4: Repairing the .dll file “MAPI32.dll. »
An incorrect MAPI32.dll file can also cause this error in QuickBooks when sending an email. The steps to repair this DLL file are given below:
First, run this test to narrow down the problem:
- Restart your system.
- After this open Microsoft Word and create a new document on it.
- Next, choose the File menu, then choose Send.
- After this click on the Email as PDF Attachment option.
Now do these actions:
- Start by exiting all running programs, including QuickBooks.
- After this click on the Windows Start button.
- Now, open File Explorer by typing “File Explorer” in the search box.
- Navigate to the System32 folder located in C drive.
- Now in the System32 folder, you need to find the fixmapi.exe file.
- To perform the repair, follow the on-screen instructions.
- The last step is to restart your PC. Once the fix is complete.
Method 5: Clean and Install QuickBooks
The last viable way to resolve this email-related error in QuickBooks is to perform a fresh installation of the QuickBooks program. The steps to follow are given below:
- Open the Control Panel from the Start menu.
- Next, go to Programs and Features.
- The next step is to click on QuickBooks and then click on the Uninstall/Change button.
- Once the uninstallation process is complete, rename the QuickBooks folder and then reinstall QuickBooks. You will need your original product keys at the time of activation of the QuickBooks program.
- Now try sending a test email through QuickBooks and check if the error is resolved.
Method 6: Install Your QuickBooks Desktop
- First of all, open the downloaded QuickBooks.exe file.
- After that, follow the on-screen commands to install QuickBooks Desktop on your system.
- Next, accept the software license agreement and then select the Next tab.
- Also, enter the product and license numbers of the software provided by Intuit in your mail.
- After this click on Next.
- Now you have to select the Express Start option and then click on Next.
- Also, click on the install button.
- Once the installation process is complete, select Open QuickBooks to run the software on your system.
Conclusion
In this article, we have covered all the relevant solutions to fix QuickBooks Desktop not sending email on Outlook error. For further queries, you can call our trained QuickBooks error support experts at the helpline +1 800-213-6058